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  • Refund policy: Exchanges are allowed on wines that are corked only, within 30 days of receipt of the wine. No refunds are allowed for open bottles. Unopened bottles can be refunded within 30 days of the receipt of the wine.

  • Shipping or delivery policy: We use a courier to provide white glove service. You will receive your wine within 7-10 business days from when your card is charged (exceptions for custom orders)

  • Cancellation policy: Clients are able to cancel subscriptions of their wine club at any point of the membership by emailing info@cuveeconcierge.com

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